Discrete-event simulation is a very useful tool when it comes to simulating alternative scenario’s for current of future business operations. Let’s take the following case;
Patients of an outpatient diabetes clinic are complaining about long waiting times, this seems to have an adverse effect on patient satisfaction and patient retention. Today, one doctor runs the outpatient clinic. Hospital management has decided that in order to increase patient retention rates, a nurse will be hired to assist and take over some of the doctor’s tasks. This should result in decreased waiting times and, hopefully, increased patient retention rates.